Returns & Exchanges

At Jill, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.